System Availability

Bitaic is built to deliver reliable, always-on infrastructure monitoring. To achieve high availability, we use a robust multi-region architecture, load balancing, and redundancy across all critical services. Our goal is to minimize downtime and ensure seamless service access, even in the face of regional disruptions.

High Availability Architecture

Bitaic's architecture leverages Azure and AWS services to provide a scalable, fault-tolerant infrastructure across multiple regions. By distributing services and data across regions, we create a resilient system capable of handling regional failures without impacting service continuity.

Multi-Region Deployment

Bitaic operates in region pairs depending on the data residency selection, as each region houses a complete set of infrastructure resources to provide redundancy and failover capabilities:

  • Active-Active Configuration: The paired regions are configured to handle requests simultaneously in an active-active setup. This approach balances traffic across regions and allows for instant failover if one region experiences issues.
  • Synchronized Services: All critical services, including compute, storage, and database resources, are deployed across both regions with active synchronization to ensure data consistency and availability.

Additional Availability Measures

In addition to our core architecture, Bitaic employs several strategies to further enhance system resilience and ensure service continuity.

1. Data Synchronization and Consistency

  • Real-Time Data Sync: Data changes in databases are automatically synchronized between regions, ensuring consistency and preventing data loss during failover.
  • Eventual Consistency for Non-Critical Data: For non-critical data, Bitaic employs eventual consistency across regions to reduce latency and enhance performance while maintaining acceptable accuracy.

2. Health Checks and Monitoring

Bitaic performs continuous health checks and monitoring to proactively detect issues and reroute traffic as needed.

  • Automated Health Checks: Health checks run at both the application and infrastructure levels, allowing for early detection of performance degradation or outages.
  • Infrastructure Monitoring: Bitaic monitors system metrics, including CPU and memory usage, latency, and error rates across regions.
  • Alerts and Notifications: Automated alerts notify the Bitaic operations team of any anomalies or performance issues, ensuring quick response and resolution.

3. Disaster Recovery and Failover

Bitaic's architecture supports automatic and manual failover mechanisms to ensure seamless service continuity in case of a regional outage.

  • Automatic Failover: Our DNS-based routing provides automatic failover capabilities, ensuring that traffic and data access are rerouted to the available region without user intervention.
  • Disaster Recovery Plan: In addition to automatic failover, Bitaic has a disaster recovery plan that outlines processes for restoring services, verifying data integrity, and minimizing downtime in the event of a catastrophic failure.

4. Scalability and Elasticity

Bitaic's infrastructure is designed to scale horizontally, allowing us to dynamically adjust resources based on demand.

  • Auto-Scaling: Our databases and heavy compute instances in each region are configured with auto-scaling to automatically increase or decrease capacity in response to changes in demand, ensuring optimal performance.
  • Serverless Scaling: Much of our infrastructure is serverless, which enables it to automatically scale to handle spikes in traffic, providing resilience during peak times without requiring manual scaling.

Availability Monitoring and SLAs

Bitaic's commitment to high availability is backed by stringent Service Level Agreements (SLAs) and continuous monitoring to ensure we meet our uptime targets.

  • Service Level Agreements:
    • Bitaic commits to an uptime SLA of 99.9% for core monitoring services, ensuring that customers can rely on consistent service availability.
    • Our active-active multi-region setup minimizes downtime, even in the face of regional outages or infrastructure failures.
  • Monitoring and Reporting:
    • Bitaic uses a combination of infrastructure metrics, log aggregation, and alerting tools to monitor service health and ensure adherence to SLAs.
    • Customers can view real-time system status updates and historical availability metrics on the Bitaic Status Page for transparency and accountability.