Privacy

Bitaic is committed to protecting user privacy by implementing strict data handling and protection practices across our platform. We adhere to industry-leading privacy standards and offer our users control over their personal data. This page details our approach to privacy, including data collection, handling, user rights, and compliance with global privacy laws.

Our Commitment to Privacy

Bitaic takes privacy seriously and strives to ensure that data collection, processing, and storage are done in a transparent, fair, and lawful manner. We only collect and use data essential for delivering our services, and we put users in control of their personal information.

Data Collection

Bitaic collects data to support and enhance the platform's performance and functionality. The types of data we collect include:

  • User Information: Information provided by users during account creation, such as name, email address, job title, and company.
  • Monitoring Data: Metrics and performance data collected by Bitaic's monitoring agents to provide real-time insights into your infrastructure.
  • Usage Data: Data generated as users interact with the platform, including login timestamps, session details, and activity logs, to improve platform functionality and support.

We avoid collecting personally identifiable information (PII) beyond what is required for account creation and basic identification.

Data Handling and Processing

Bitaic processes data to provide a secure, efficient, and personalized monitoring experience. Our data handling practices are guided by the principles of data minimization, purpose limitation, and security.

  • Purpose Limitation: Data is used strictly for providing, supporting, and improving our services. We do not use collected data for purposes outside of our platform without user consent.
  • Data Minimization: We only collect the minimum amount of data necessary to deliver our services.
  • Data Retention: Data is retained only as long as necessary for the purposes outlined here or as required by law. Users can request deletion of their data at any time.

Data Privacy and Security

To protect your data, Bitaic implements strong security measures, including encryption, and access control.

  • Encryption:
    • Data at Rest: All stored data is encrypted using AES-256 encryption, ensuring that information on our servers remains secure.
    • Data in Transit: Data transmitted between users, agents, and Bitaic servers is encrypted using TLS protocols to prevent interception.
  • Access Control
    • Only authorized personnel have access to sensitive data, and access is controlled through role-based permissions.
    • Users can manage access to their data through the platform's settings.

User Rights

Bitaic believes in empowering users with control over their personal data. We provide users with the following rights to manage and control their information:

  • Right to Access: Users can request a copy of their personal data stored by Bitaic to understand what information is being processed.
  • Right to Rectification: Users can update or correct their personal data if it is incomplete or inaccurate.
  • Right to Deletion: Users can request the deletion of their personal data from Bitaic's platform. This will remove data from our active systems within 30 days.
  • Right to Restrict Processing: Users can limit the processing of their data under certain conditions, such as during an accuracy verification request.
  • Right to Data Portability: Users can request that their data be exported in a standard, machine-readable format for transfer to another service.
  • Right to Object: Users can object to data processing activities based on legitimate interests or direct marketing purposes.

To exercise any of these rights, users can contact our Privacy Support at privacy@bitaic.com. We aim to address all requests promptly and in accordance with applicable privacy laws.

Compliance with Privacy Regulations

Bitaic is fully committed to complying with global privacy regulations, including:

  • GDPR (General Data Protection Regulation): Bitaic adheres to GDPR requirements for data protection and privacy, providing EU users with control over their personal data.
  • CCPA (California Consumer Privacy Act): For California residents, Bitaic respects the rights outlined in the CCPA, including access, deletion, and data portability rights.
  • Other Regional Regulations: Bitaic continuously monitors developments in data privacy laws worldwide to ensure compliance with regional regulations.

For our users in regions with specific data residency laws, Bitaic also supports data localization to ensure data remains within designated geographic areas.

Data Access and Sharing

Bitaic does not share user data with third parties except in the following situations:

  • Service Providers: We may share data with trusted service providers who assist in operating our platform, such as hosting providers, data storage solutions, and analytics services. All providers are bound by strict confidentiality and security agreements.
  • Legal Obligations: We may disclose personal data to comply with legal obligations, respond to valid law enforcement requests, or protect our rights and the security of our users.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred to the acquiring entity, subject to the same level of privacy protection.

Data Residency

Bitaic offers data residency options to meet the requirements of organizations operating under strict data localization laws. Users can specify data storage in specific regions to comply with data residency policies.

Data Processing Agreement (DPA)

For organizations that require a Data Processing Agreement (DPA) to meet legal obligations, Bitaic provides a DPA that outlines our responsibilities as a data processor. The DPA includes details on data processing, storage, access control, and deletion, as well as security measures and breach response.

Privacy Policy

Bitaic's Privacy Policy outlines our approach to data collection, usage, retention, and user rights. Our policy provides transparency into how we handle personal data and can be accessed at any time via the Bitaic website.

For additional information, please read our Privacy Policy.

Breach Notification Policy

In the unlikely event of a data breach, Bitaic is committed to responding promptly and transparently. Our breach notification policy includes:

  • Immediate Containment and Assessment: Upon detecting a breach, we take immediate steps to contain and assess its impact.
  • Customer Notification: Affected customers will be notified as soon as possible, typically within 72 hours, with details of the breach, data affected, and remediation actions taken.
  • Preventative Measures: We conduct a post-incident review to identify security improvements and reduce the risk of future incidents.

Contacting Privacy Support

For any privacy-related questions, concerns, or requests regarding personal data, please reach out to our Privacy Support team:

  • Email: privacy@bitaic.com
  • Response Time: We aim to respond to privacy inquiries within 3-5 business days.