Data Management

Bitaic's data management practices are designed to provide secure, efficient, and transparent handling of your monitoring data. This page explains how data is collected, stored, accessed, retained, and how you can manage it within the platform. Our goal is to provide flexibility while ensuring data privacy, integrity, and compliance.

Key Principles of Data Management

Bitaic adheres to best practices and regulatory guidelines to maintain data privacy and security:

  • Data Minimization: Collect only the data needed for effective monitoring and insights.
  • Data Retention Control: Enable customers to set data retention policies and manage stored data.
  • Data Security: Protect data at rest and in transit through encryption and access control measures.
  • User Control and Transparency: Provide clear, accessible options for users to view, export, or delete their data as needed.

Data Collection

Bitaic collects monitoring data from various parts of your infrastructure to provide real-time insights and long-term analysis. Data collection is managed by our lightweight agents and includes:

  • Endpoint Metrics: Uptime, response time, SSL certificate status, and availability data.
  • Server Health Metrics: CPU usage, memory utilization, disk usage, and network performance.
  • Cloud Resource Data: Cloud usage metrics, resource allocation, and cost-related insights.
  • Network Performance Metrics: Latency, packet loss, bandwidth, and connection health.
  • Process Monitoring Data: Resource consumption and status of critical server processes.

Each agent is configured to collect only the metrics relevant to its purpose, minimizing the impact on system resources and ensuring data relevance.

Data Storage and Security

Bitaic ensures data is stored securely and in compliance with industry standards for data protection. Here's an overview of how data storage and security are managed:

  • Data at Rest: Data is stored in secure data centers and encrypted using AES-256, ensuring it is protected from unauthorized access.
  • Data in Transit: All data transmitted between agents, users, and the Bitaic backend is encrypted with TLS to prevent interception.
  • Data Isolation: Each customer's data is stored separately and securely, with strict access controls to maintain data privacy.

Data is accessible through the Bitaic Dashboard and can be retrieved via the Bitaic API for further analysis or integration with other tools.

Data Retention and Deletion

Bitaic provides flexibility in managing data retention to help customers comply with their own data policies and regulatory requirements.

  • Default Retention Period: By default, Bitaic retains data for 12 months, allowing for sufficient historical analysis and trend insights.
  • Custom Retention Policies: Administrators can set custom retention periods within the Data Retention Settings. Retention options range from 30 days to several years, depending on your requirements.
  • Data Deletion:
    • Users can request data deletion via the Data Management Dashboard.
    • Data is securely deleted from active systems and backups within 30 days of the request, ensuring compliance with privacy regulations.

Setting a custom retention policy is recommended for organizations with specific data residency or compliance needs.

Access Control and Permissions

Bitaic provides a robust permissions model to ensure that only authorized users can access sensitive data.

  • Role-Based Access Control (RBAC): Administrators can assign roles to users, restricting access to specific data based on roles like Viewer, Operator, and Admin.
  • Audit Logs: Bitaic maintains a detailed audit log of all access events, providing a record of data access and modification.
  • Multi-Factor Authentication (MFA): For added security, administrators can enable MFA for user accounts to protect data access.

Access control settings can be managed in the User Management section of the Bitaic Dashboard.

Data Export and Portability

Bitaic makes it easy to export and transfer your data for analysis, compliance, or backup purposes. Users can export data through the Dashboard or the API:

  • Data Export from Dashboard:
    • Users can export data directly from the Bitaic Dashboard in common formats such as CSV and JSON.
    • Data export options allow you to filter by date range, data type (e.g., endpoint metrics, health data), and other parameters for selective exporting.
  • API-Based Export:
    • Bitaic's API enables programmatic access to data, allowing you to automate data export and integrate Bitaic data into other applications.
    • Data export via API supports large datasets and customizable queries to meet specific data retrieval needs.
  • Scheduled Exports:
    • Users can configure scheduled exports to automatically back up data to external storage or third-party platforms.
    • Scheduled exports can be set up for daily, weekly, or monthly intervals to match your data management strategy.

Data Privacy and Compliance

Bitaic is committed to ensuring data privacy and supports compliance with industry regulations such as GDPR, HIPAA, and SOC 2.

  • User Rights: Users can access, modify, and delete their data as needed, in compliance with privacy laws like GDPR.
  • Compliance Support: Bitaic provides a Data Processing Agreement (DPA) for customers that require it, ensuring that data processing aligns with applicable laws.
  • Data Residency: Bitaic offers data storage options within specific geographic regions to support organizations with data residency requirements.

For more information, refer to the Privacy and Compliance sections of our documentation.

Data Archiving and Recovery

Bitaic provides data archiving options to help users store data long-term, while also supporting data recovery to ensure uninterrupted access to critical insights.

  • Data Archiving: Users can enable data archiving to store data beyond the active retention period. Archived data is stored securely and can be accessed upon request.
  • Data Recovery:
    • Bitaic maintains regular backups of active data to prevent data loss.
    • In the event of a data loss incident, Bitaic's recovery procedures restore data from the latest backup with minimal downtime.

Data archiving and recovery settings can be customized according to your organizational requirements.

Summary

Bitaic's data management practices are designed to offer transparency, flexibility, and security, giving you control over your data while maintaining privacy and compliance. With configurable retention policies, robust access controls, and extensive export options, Bitaic provides a comprehensive solution for managing monitoring data across your infrastructure.

For any additional questions or custom data management requirements, please contact Bitaic's support team.